Privacy Policy

Last updated: August 2026

This policy explains how Wonderbloom Limited handles personal information collected through our website, including when you contact us, book a tour or join our waiting list.

If your child already attends the nursery, or you work for us, we hold more information about you than this policy covers. Our full Privacy Policy explains that, and is available from the nursery on request.

Who we are

Wonderbloom Limited is the data controller for the information described here. That means we decide what is collected and how it is used, and we are responsible for looking after it.

You can contact us about anything in this policy by post at Wonderbloom Nursery, Blackmore Crescent, Woking, Surrey, GU21 5NZ, by email at hello@wonderbloom.co.uk, or by telephone on 01483 904902.

What we collect and why

Through this website we collect only what we need in order to respond to you.

If you complete an enquiry, tour booking or registration form, we collect your name, email address and phone number, home address, your child's first name and date of birth, and the start date or sessions you are interested in. We use this to reply to you, arrange a visit, and let you know about availability.

If you use our contact form or email us, we collect your name, your contact details and whatever you choose to tell us, so that we can answer your question.

When you browse the site, we collect technical information such as your device type, your browser and the pages you visit. We use this to keep the site working and to understand how it is being used.

Our lawful basis for using this information is our legitimate interest in responding to enquiries about our service and running the nursery, or, where you have opted in to hear from us, your consent.

We do not use this information to make any automated decisions about you, and we do not profile you.

Cookies are small files placed on your device when you visit a website. We use them to make the site work and to see how it is being used.

Some cookies are strictly necessary, and some used only to measure site use or remember your preferences do not require your consent. For anything else, we will ask you when you first visit, and you can change or withdraw your choice at any time using the cookie settings link on the site. Refusing non-essential cookies will not stop you using the website.

Who we share it with

We do not sell your information, and we do not pass it to anyone for their own marketing.

We use trusted suppliers to run our website, email and enquiry forms, and to store our records. They act on our instructions under a written contract and cannot use your information for their own purposes. Some of them store data outside the UK; where that happens, we make sure it is protected to a standard equivalent to UK law.

We would only share your information more widely if we were required to by law.

How long we keep it

If you enquire and do not go on to take a place, we keep your details for 12 months from our last contact with you and then delete them. If your child starts with us, your information transfers to our main records and is covered by our full Privacy Policy.

Marketing

If you have enquired or joined our waiting list, we may email or text you about availability and open events. Every message includes a way to opt out, and you can ask us to stop at any time by replying or emailing us.

Your rights

You can ask us to:

- give you a copy of the information we hold about you;
- correct anything that is wrong or incomplete;
- delete it, where we no longer need it;
- pause our use of it while a query is sorted out;
- transfer it to another provider; or
- stop using it, where we rely on legitimate interests or on your consent.

Just contact us using the details above. There is no charge and you do not need to use any particular wording. We will reply within one month, and will tell you if we need longer because your request is complex. We may ask you to confirm who you are first.

Children

This website is intended for adults. We do not knowingly collect information from children through it. Where a form asks for a child's name and date of birth or other information, we expect that to be completed by a parent or carer.

Complaints

If you are unhappy with how we have handled your personal information, please tell us. You can email us at hello@wonderbloom.co.uk marking your message "Data protection complaint", or write to us at the address above.

We will acknowledge your complaint within 30 days, look into it without undue delay, and tell you the outcome.

You can also complain to the Information Commissioner's Office at any time, at ico.org.uk/make-a-complaint or on 0303 123 1113. You do not have to come to us first, although we would like the chance to put things right.

Changes to this policy

We may update this policy from time to time. Any changes will be posted here, and the date at the top will tell you when it was last revised.